General Conditions

General Terms and Conditions

These General Terms and Conditions of DrDetoxBox were drafted in consultation with the Consumentenbond [Consumer’s Association] in the context of the Self-regulation Coordination Group of the Socioeconomic Council and come into force on 1 June 2014.

CONTENTS

Article 1 – Definitions

Article 2 – The Entrepreneur’s identity

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Consumer’s obligations during the reflection period

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

Article 9 – Entrepreneur’s obligation in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Compliance and extra guaranty

Article 13 – Delivery and execution

Article 14 – Continuing performance contract: duration, termination and extension

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Sector guarantee

Article 19 – Additional or varying provisions

Article 20 – Amendment to the General Terms and Conditions of Webshop Keurmerk

 

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following

meanings:

1. Additional agreement: an agreement in which the Consumer acquires

products, digital content and/or services with respect to a distance agreement

and these goods, digital content and/or services are delivered by the

Entrepreneur or a third party on the basis of an arrangement between this

third party and the Entrepreneur;

2. Reflection period: the period during which the Consumer may use his

right of withdrawal;

3. Consumer: the natural person who does not act for purposes related to

his/her commercial, trade, craft or professional activities;

4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Continuing performance contract: a contract serving to deliver goods,

services and/or digital content in a given period;

7. Sustainable data carrier: any means, including email, that allow the

Consumer or the Entrepreneur to store information directed to him/her

personally in such a manner that makes future consultation and use possible

during a period that matches the purpose for which the information is

destined and which makes unaltered reproduction of the stored information

possible.

8. Right of withdrawal: the Consumer’s option not to proceed with the

distance agreement within the cooling-off period;

9. Entrepreneur: the natural of legal person who is a member of Stichting

Webshop Keurmerk and who provides products, (access to) digital content

and or services to Consumers at a distance;

10. Distance contract: a contract concluded by the Entrepreneur and the

Consumer within the scope of an organised system for distance selling

products, digital content and/or services, whereby exclusive or additional

use is made of one or more technologies of distance communication up to the

conclusion of the contract;

11. Standard form for withdrawal: the European standard form for

withdrawal included in Appendix 1;

12. Technology for distance communication: a means to be used for

concluding an agreement without the Consumer and the Entrepreneur being

together in the same place at the same time.

 

Article 2 – The Entrepreneur’s identity

DrDetoxBox LTD

Amsterdamseweg 511, 1181BS Amstelveen

Phone: +31 20 79 10 299

E-mailadres: support@drblend.com

KvK-nummer: 70854912

Btw-identificatienummer: NL858486131B01

Article 3 – Applicability

1. These General Terms and Conditions apply to any offer from the Entrepreneur

and to any distance contract concluded by the Entrepreneur and the

Consumer.

2. Before concluding a distance contract, the Entrepreneur shall make the text of

these General Terms and Conditions available free of charge and as soon as

possible. If this is reasonably impossible, the Entrepreneur shall indicate in

what way the General Terms and conditions can be inspected and that they

will be sent free of charge if so requested, before the distant contract is

concluded.

3. If the distance contract is concluded electronically, the text of these General

Terms and Conditions, in deviation from the previous section and before the

distance contract is concluded, may also be supplied to the Consumer

electronically in such a way that the Consumer can easily store it on a longterm

data carrier. If this is reasonably impossible, it will be specified where

the General Terms and Conditions can be viewed electronically and that they

will be sent to at the Consumer´s request free of charge, either via

electronic means or otherwise, before concluding the distance contract;

4. In the event that specific product or service condition apply in addition to

these General Terms and Conditions, the second and third paragraphs shall

apply accordingly, and in the event of contradictory terms and conditions, the

Consumer may always appeal to the applicable provision that is most

favourable to him/her.

 

Article 4 – The offer

1. If an offer is of limited duration or if certain conditions apply, it shall be

explicitly stated in the offer.

2. The offer contains a full and accurate description of the products, digital

content and/or services offered. The description is suitably detailed to enable

the Consumer to assess the products, or services and/or digital content

adequately. If the Entrepreneur makes use of pictures, they are truthful

images of the products and/or services provided. Obvious errors or mistakes

in the offer do not bind the Entrepreneur.

3. All offers contain such information that it is clear to the Consumer what rights

and obligations are attached to accepting the offer.

 

Article 5 – The contract

1. Subject to the provisions in paragraph 4, the contract becomes valid when the

Consumer has accepted the offer and fulfilled the terms and conditions set.

2. If the Consumer accepted the offer via electronic means, the Entrepreneur

shall promptly confirm receipt of having accepted the offer via electronic

means. As long as the receipt of said acceptance has not been confirmed, the

Consumer may repudiate the contract.

3. If the contract is concluded electronically, the Entrepreneur will take

appropriate technical and organisational security measures for the electronic

data transfer and ensure a safe web environment. If the Consumer can pay

electronically, the Entrepreneur shall observe appropriate security measures.

4. The Entrepreneur may, within the limits of the law, gather information about

Consumer’s ability to fulfil his payment obligations, and all facts and factors

relevant to responsibly concluding the distance contract. If, acting on the

results of this investigation, the Entrepreneur has sound reasons for not

concluding the contract, he is lawfully entitled to refuse an order or request

supported by reasons, or to attach special terms to the implementation.

5. Before delivering the product, the Entrepreneur shall send the following

information along with the product, the service or the digital content in writing

or in such manner that the Consumer can store it in an accessible manner on

a long-term data carrier:

1. the visiting address of the Entrepreneur´s business establishment where

the Consumer may get into contact with any complaints;

1. the conditions on which and the manner in which the Consumer may

exercise the right of withdrawal, or, as the case may be, clear information

about his being exempted from the right of withdrawal;

1. the information corresponding to existing after-sales services and

guarantees;

1. The price including all taxes of the product, service or digital content,

where applicable the delivery costs and the way of payment, delivery or

implementation of the distance contract;

1. the requirements for cancelling the contract if the contract has a duration

of more than one year or for an indefinite period of time.

1. the standard form for withdrawal if the Consumer has the right of

withdrawal.

6. In case of a continuing performance contract, the stipulation in the previous

paragraph only applies to the first delivery.

 

Article 6 – Right of withdrawal

In case of products:

1. The Consumer can repudiate a purchase contract for a product without giving

reasons for a period of reflection of at least 14 days. The Entrepreneur may

ask the Consumer about the reason for the withdrawal but cannot force

him to state his reason(s).

2. The reflection period referred to in sub-clause 1 starts on the day the product

is received by the Consumer or by a third party appointed by him in advance

and who is not the carrier, or

1. if the Consumer ordered several products in the same order: the day on

which the Consumer or a third party appointed by him received the

last product. The Entrepreneur may refuse an order of several products

with different delivery dates provided that he clearly informs the

Consumer prior to the order process.

1. in case the delivery of a product consists of several batches or parts:

the day on which the Consumer or a third party appointed by him

received the last batch or the last part.

1. in case of an agreement about regular delivery of products during a

given period: the day on which the Consumer or a third party appointed

by him received the first product.

In case of services and digital content that is not delivered on a physical carrier:

3. The Consumer can terminate an agreement for services or an agreement

for delivery of digital content that is not delivered on a physical carrier

without giving reasons during at least 14 days. The Entrepreneur may ask

the Consumer about the reason for the withdrawal but cannot force him to

state his reason(s).

4. The reflection period referred to in Article 3 starts on the day following the

conclusion of the agreement.

Extended reflection period for products, services and digital content that has not

been delivered on a physical carrier in case no information is given about the right

of withdrawal:

5. If the Entrepreneur has not provided the Consumer with the legally required

information about the right of withdrawal or has not provided the standard

form for withdrawal, the reflection period expires twelve months after the

end of the original reflection period in accordance with the reflection period

determined in the previous sub-clauses of this Article.

6. If the Entrepreneur provided the Consumer with the information referred

to in the previous article within twelve months after the starting day of the

original period of reflection, the period of reflection expires 14 day after the

day on which the Consumer received the information.

 

Article 7 – Consumer’s obligations during the time of reflection

1. During this period, the Consumer shall handle the product and the packaging

with care. The Consumer shall only unpack or use the product to the extent

necessary for establishing the nature, the characteristics and the effect of the

product. The guiding principle is that the Consumer may only handle and

inspect the product in the manner in which one is allowed to handle a product

in a shop.

2. The Consumer is only liable for the decrease in value of the product that is

caused by the way of handling the product which went further than

allowed in sub-section 1.

3. The Consumer is not liable for the decrease in value of the product if the

Entrepreneur has not provided him with all legal information about the right of

withdrawal before concluding the Agreement.

 

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

1. If the Consumer exercises his right of withdrawal he shall notify the

Entrepreneur unambiguously with the standard form for withdrawal within the

period of reflection.

2. The Consumer shall return the product or deliver it to (the authorized

representative of) the Entrepreneur as soon as possible but within 14 days

counting from the day following the notification referred to in sub-clause 1.

This need not be done if the entrepreneur offered to collect the product

himself. The Consumer observed the period of returning the product in any

event if the product is returned before the expiration of the period of

reflection.

3. The Consumer shall return the product with all delivered accessories and if

reasonably possible in the original state and packing and in conformity with

reasonable and clear instructions given by the Entrepreneur.

4. The risk and the burden of proof for the correct and timely exercise of the

right of withdrawal fall on the Consumer.

5. The Consumer shall bear the direct costs of returning the product. If the

Entrepreneur has not reported that the Consumer has to bear these costs or if

the Entrepreneur pointed out that he will bear the costs himself, the

Consumer need not pay the cost of returning the product.

6. If the Consumer withdraws after having first explicitly requested that the

performance of a service or the supply of gas, water or electricity having not

been made ready for sale not be started in a limited volume or given quantity

during the period of reflection, the Consumer shall pay the Entrepreneur an

amount that is equal to the part of the obligation already performed at the

time of withdrawal as compared with the full compliance of the obligation.

7. The Consumer does not bear the costs for performing services for the supply

of water, gas or electricity that had not been made ready for sale in a limited

volume or quantity, or for the supply of district heating if

1. the Entrepreneur has not provided the Consumer with the statutorily

required information about the right of withdrawal, the compensation of

costs in case of withdrawal or the standard form for withdrawal, or

1. if the Consumer has not explicitly requested that the performance of

the service or the supply of gas, water and electricity or district heating

be started during the period of reflection.

8. The Consumer does not bear any cost for the full or partial delivery of

digital content not stored on a physical carrier if

1. prior to the delivery, he has not explicitly consented to start

performance of the agreement before the end of the period of reflection;

1. he did not acknowledge to lose his right of withdrawal when giving

consent; or

1. the Entrepreneur failed to confirm the Consumer’s statement.
2. If the Consumer exercises his right of withdrawal, all additional agreements

end by operation of law.

 

Article 9 – Entrepreneur’s obligations in case of withdrawal

1. If the Entrepreneur makes the notification of withdrawal by electronic means

possible, he shall promptly send a return receipt.

2. The Entrepreneur shall reimburse all payments made by the Consumer,

including any delivery costs that the Consumer may charge for the returned

product, as soon as possible but within 14 days following the day on which

the Consumer notified him of the withdrawal. Unless the Entrepreneur offers

to collect the product himself, he can wait with paying back until having

received the product or until the Consumer proved that he returned the

product, whichever occurs first.

3. The Entrepreneur shall make use of the same means of payment that the

Consumer used, unless the Consumer consents to another method. The

reimbursement is free of charge for the Consumer.

4. If the Consumer opted for a more expensive method of delivery instead of the

cheapest standard delivery, the Entrepreneur need not reimburse the

additional costs for the more expensive method.

 

Article 10 – Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the right of

withdrawal but only if the Entrepreneur notified this clearly when making the offer

or at any rate in good time before concluding the agreement:

1. Products or services with a price that is subject to fluctuations in the

financial market on which the Entrepreneur has no influence and which may

occur within the period of withdrawal;

2. Agreements that are concluded during a public auction. A public auction is

defined as a selling method whereby the Entrepreneur offers products, digital

content and/or services to the Consumer who is personally present or has the

possibility to be personally present at the auction under the direction of an

auctioneer and whereby the successful bidder is obliged to purchase the

products, the digital content and/or the services.

3. Services agreements, after full performance of the service, but only if
4. the performance started with the Consumer’s explicit prior consent; and
5. the Consumer stated that he will lose his right of withdrawal as soon as

the Entrepreneur has fully performed the agreement.

4. Services agreements for making accommodation available when a certain

period of implementation is provided and other than for residential

purposes, goods transports, car rental services and catering;

5. Agreements related to leisure activities when a certain date or period of

performance is arranged in the agreement;

6. Products manufactured in accordance with the Consumer’s specifications

which are not prefabricated and which are produced on the basis of a

Consumer’s individual choice or decision or which are intended for a specific

person;

7. Perishable products or products with a limited durability.
8. Sealed products which are for health or hygiene reasons not suitable for being

returned and of which the seal was broken;

9. Products which for their nature are irreversibly mixed with other products;
10. Alcoholic drinks of which the price has been agreed upon at the conclusion of

the agreement but of which the delivery can take place only after 30 days,

and whose real value depends on fluctuations in the market which the

Entrepreneur cannot affect.

11. Sealed audio and video recordings and computer programs of which the seals

were broken after delivery;

12. Newspapers, periodicals or magazines, with the exception of subscriptions to

them;

13. The delivery of digital content other than on a physical carrier, but only if:
14. the performance was started with the Consumer’s explicit prior

consent;

1. the Consumer stated that he will lose his right of withdrawal by doing

so.

 

Article 11 – The price

1. The prices of the products and/or services provided shall not be raised during

the validity period given in the offer, subject to changes in price due to

changes in VAT rates.

2. Contrary to the previous paragraph, the Entrepreneur may offer products or

services whose prices are subject to fluctuations in the financial market that

are beyond the Entrepreneur’s control, at variable prices. The offer will state

the possibility of being subject to fluctuations and the fact that any indicated

prices are target prices.

3. Price increases within 3 months after concluding the contract are permitted

only if they are the result of new legislation.

4. Price increases from 3 months after concluding the contract are permitted

only if the Entrepreneur has stipulated it and

1. they are the result of legal regulations or stipulations, or
2. the Consumer has the authority to cancel the contract before the day on

which the price increase starts.

5. All prices indicated in the provision of products or services are including VAT.

 

Article 12 – Performance of an agreement and extra Guarantee

1. The Entrepreneur guarantees that the products and/or services comply with

the contract, with the specifications listed in the offer, with reasonable

requirements of usability and/or reliability and with the existing statutory

provisions and/or government regulations on the day the contract was

concluded. If agreed, the Entrepreneur also guarantees that the product is

suitable for other than normal use.

2. An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or

Importer shall never affect the rights and claims the Consumer may exercise

against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s

obligations if the Entrepreneur has failed in the fulfilment of his part of the

agreement.

3. ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his

Supplier, Importer or Manufacturer in whom he assigns certain rights or

claims to the Consumer that go further than he is legally required in case he

fails in the compliance with his part of the agreement.

 

Article 13 – Delivery and execution

1. The Entrepreneur shall exercise the best possible care when booking orders

and executing product orders and when assessing requests for the

provision of services.

2. The place of delivery is at the address given by the Consumer to the

Entrepreneur.

3. With due observance of the stipulations in Article 4 of these General Terms

and Conditions, the Entrepreneur shall execute accepted orders with

convenient speed but at least within 30 days, unless another delivery period

was agreed on. If the delivery has been delayed, or if an order cannot be

filled or can be filled only partially, the Consumer shall be informed about this

within one month after ordering. In such cases, the Consumer is entitled to

repudiate the contract free of charge and with the right to possible

compensation.

4. After repudiation in conformity with the preceding paragraph, the

Entrepreneur shall return the payment made by the Consumer promptly but

at least within 30 days after repudiation.

5. The risk of loss and/or damage to products will be borne by the Entrepreneur

until the time of delivery to the Consumer or a representative appointed in

advance and made known to the Consumer, unless explicitly agreed

otherwise.

 

Article 14 – Continuing performance agreements: duration, termination

and renewal

Termination

1. The Consumer may at all times terminate a contract that was concluded for

an indefinite time and which extends to the regular delivery of products

(including electricity) or services, with due observance of the termination

rules and subject to not more than one month’s notice.

2. The Consumer may at all times terminate a contract that was concluded for a

specific time and which extends to the regular delivery of products (including

electricity) or services at the end of the specific period, with due observance

of the termination rules and a subject to not more than one month’s notice.

3. The Consumer can cancel the agreements mentioned in the preceding

paragraphs:

– at any time and not be limited to termination at a particular time or in a

given period;

– at least in the same way as they were concluded by him;

– at all times with the same notice as the Entrepreneur stipulated for

himself.

Extension

4. An agreement concluded for a definite period which extends to the regular

delivery of products (including electricity) or services may not be

automatically extended or renewed for a fixed period.

5. Notwithstanding the preceding paragraph, a contract for a definite period

which extends to the regular delivery of dailies, newspapers, weekly

newspapers and magazines, may tacitly be renewed for specific period of

three months at the most if the Consumer can terminate this extended

agreement towards the end of the extension with a notice of one month at the

most.

6. An agreement concluded for a definite period and which extends to the

regular delivery of products or services may only be extended tacitly for an

indefinite period if the Consumer can cancel it at any time with a notice of one

month. The notice is three months at the most in vase the contract is about

a delivery of dailies, newspapers and weeklies and magazines occurring

regularly but less than once a month.

7. An agreement with limited duration of regular delivery of trial dailies,

newspapers, weeklies and magazines (trial or introductory subscription) is not

renewed tacitly and ends automatically after the trial or introductory period.

Duration

8. If the duration of a contract is more than one year, the Consumer may

terminate the contract at any time after one year with a notice of not more

than one month, unless reasonableness and fairness resist the termination

before the end of the agreed term.

 

Article 15 – Payment

1. Unless otherwise stipulated in the agreement or in the additional conditions,

the amounts to be paid by the Consumer must be settled within 14 days after

the period of reflection, or if there is no period of reflection within 14 days

after concluding the agreement. In case of an agreement to provide a service,

this period starts on the day that the Consumer received the confirmation of

the agreement.

2. When selling products to Consumers, it is not permitted to negotiate an

advance payment of more than 50% in the General Terms and Conditions.

If an advance payment was agreed, the Consumer may not assert any right

regarding the execution of the order in question or the service(s) in

question before making the agreed advance payment.

3. The Consumer has the duty to inform the Entrepreneur promptly of possible

inaccuracies in the payment details that were given or specified.

4. In case the Consumer has not complied with his payment obligation(s) in

time, and the Entrepreneur has pointed out to him that the payment was late

and allowed the Consumer a period of 14 days to comply with the payment

obligations, the Consumer is to pay the statutory interest on the amount

payable and the Entrepreneur is entitled to charge the Consumer with any

extrajudicial collection costs. These extrajudicial collection costs amount to no

more than 15% for outstanding amounts up to € 2,500, 10% for the following

€ 2,500 and 5% for the following € 5000, with a minimum of € 40. The

Entrepreneur may deviate from the aforementioned amounts and percentages

in favour of the Consumer.

 

Article 16 – Complaints procedure

1. The Entrepreneur shall have a sufficiently notified complaints procedure in

place, and shall handle the complaint in accordance with this complaint

procedure.

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2. Complaints about the performance of the contract shall be submitted fully and

clearly described to the Entrepreneur within a reasonable time after the

Consumer discovered the defects

3. The complaints submitted to the Entrepreneur shall be replied within a period

of 14 days after the date of receipt. Should a complaint require a foreseeable

longer time for handling, the Entrepreneur shall respond within 14 days with a

notice of receipt and an indication when the Consumer can expect a more

detailed reply.

4. A complaint about the Entrepreneur’s product, service or after-sales service

can also be submitted to Stichting Webshop Keurmerk with a complaints form

given in the Consumer Page of the website www.Stichting Webshop

Keurmerk. org. The complaint will then be sent to the Entrepreneur in

question and to Stichting Webshop Keurmerk.

5. If the complaint cannot be solved in joint consultation within a reasonable

time or within 3 months after submitting the complaint, there will be a dispute

that is open to the dispute settlement rules.

 

Article 17 – Disputes

1. Contracts between the Entrepreneur and the Consumer to which these

General Terms and Conditions apply, are exclusively governed by Dutch law.

2. With due observance of the provisions set out below, the disputes between

the Consumer and the Entrepreneur about the formation or the performance

of contracts related to products or services that the Entrepreneur must deliver

or has already delivered can be submitted by both the Consumer and the

Entrepreneur to Geschillencommissie Webshop, Postbus 90600, 2509 LP,

The Hague (Den Haag) (www.sgc.nl).

3. A dispute is handled by the Disputes Committee [Geschillencommissie] only if

the Consumer submitted his/her complaint to the Entrepreneur within a

reasonable period.

4. The dispute must have been submitted in writing to the Geschillencommissie

Webshop within three months after arising of the dispute.

5. If the Consumer wishes to submit a dispute to the Geschillencommissie, the

Entrepreneur is bound by this choice. When the Entrepreneur wishes to file

the dispute to the Geschillencommissie, the Consumer must speak out in

writing within five weeks after a written request made by the Entrepreneur

whether he so desires or wants the dispute to be dealt with by the competent

court. If the Entrepreneur has not heard of the Consumer’s option within the

period of five weeks, the Entrepreneur is entitled to submit the dispute to the

competent court.

6. The Geschillencommissie’s decision will be made under the conditions as set

out in the rules of the Arbitration Commission

(http://www.degeschillencommissie.nl/over-onss/decommissies/2701/webshop).

A decision made by the Geschillencommissie is a binding advice.

7. The Disputes Committee will not handle a dispute or will discontinue handling

it if the Entrepreneur is granted a moratorium, goes bankrupt or actually

ended his business activities before the Commission has handled a dispute at

the hearing and delivered a final award.

8. If in addition to the Geschillencommissie Webshop another disputes

committee recognised by or affiliated with the Stichting Geschillencommissies

voor Consumentenzaken (SGC) [Foundation for Consumer Complaints

Committees] or the Klachteninstituut Financiële Dienstverlening (Kifid)

[Financial Services Complaints Board] is competent, the disputes that are

mainly related to sales methods or distance services, the

Geschillencommissie Webshop Keurmerk is preferably competent, and for all

other disputes, the disputes committee recognised by and affiliated with the

SGC or Kifid is competent.

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Article 18 –Guarantee by this branch of industry

1. Webshop Keurmerk guarantees that its members follow the binding advice of

the Disputes Committee Webshop unless the member decides to send the

binding opinion for review to the Court within two months. This guarantee

revives if after review by the Court the binding opinion has been

confirmed and the judgement has become final. Webshop Keurmerk will pay

this amount to the Consumer up to €10,000 per binding opinion. € 10,000

will be paid if the amount exceeds €10,000 per binding advice. As to the

remaining amount, Webshop Keurmerk has an obligation to try to ensure

that members comply with the binding advice.

2. For the application of this guarantee, it is required that the Consumer submit

a written appeal to Webshop Keurmerk and that he assign the claim against

the Entrepreneur to the Stichting Webshop Keurmerk. If the claim against

the Entrepreneur exceeds €10,000, the Consumer will be offered to assign the

claim on for the excess amount to Stichting Webshop Keurmerk, after which

this organisation, in its own name and at its own expense, shall try to get

payment and fulfilment of these rights to compensate the Consumer.

 

Article 19 – Additional provisions or derogations

Additional provisions of and/or derogations from these General Terms and

Conditions should not be to the Consumer’s detriment and must be put in writing or

recorded in such a way that the Consumer can store them in an accessible manner

on a long-term data carrier.

 

Article 20 – Amendments to the General Terms and Conditions of

Stichting Webshop Keurmerk

1. These General Terms and Conditions will not be changed other than in

consultation with the Consumentenbond (Consumers’ Association).

2. Amendments to these Terms and Conditions are valid only after being

published in the appropriate way, provided that in case of appropriate

amendments, the provision that is most favourable for the Consumer shall

prevail during the validity of an offer.

Address Stichting Webshop Keurmerk:

Willemsparkweg 193, 1071 HA Amsterdam.

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Appendix I: Standard form for withdrawal

Standard Form for Withdrawal

(Complete this form and return it only when you want to revoke the

agreement)

– To: [Entrepreneur’s name]

[Entrepreneur’s geographic address]

[Entrepreneur’s fax number, if available]

[Entrepreneur’s email address or electronic address]

– I/We hereby inform you that I/we wish to revoke our agreement

on the sale of the following products: [specification of the

product]*

the delivery of the following digital content [specification of the digital

content]*

the performance of the following service [specification of the

service]*

– Ordered on*/received on* [date of ordering the services or receiving

products]*

– [Consumer’s name]

– [Consumer’s address]

– [Consumer’s signature] (only when this form is submitted on paper)

*) Delete and/or complete where appropriate.